Frequently Asked Questions
Everything you need to know about your Superdry order and products.
How can I track my Superdry order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also log into your account on our website to view your order status and tracking details in real-time.
What is your return policy?
We offer a 28-day return policy for most items. Products must be in their original condition, unworn, and with all tags still attached. Please note that for hygiene reasons, swimwear, underwear, and pierced jewelry cannot be returned unless faulty.
Do you offer international shipping?
Yes, Superdry ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination. You can select your country at checkout to see specific shipping options and local currency pricing.
How do I know which size to buy?
Superdry clothing can have a slimmer fit than other brands. We recommend checking our detailed Size Guide located on each product page, which includes measurements for chest, waist, and leg length to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' services like Klarna.
Are your products sustainable?
We are committed to reducing our environmental impact. Our 'Grow Future-Fit' initiative focuses on using 100% organic cotton and recycled materials in our core collections, aiming to be the most sustainable listed fashion brand by 2030.